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Privacy Policy

16kbd's Privacy Policy — Your data, our responsibility

Learn how 16kbd collects your personal information, why it's used, and how securely it's protected — all explained in plain English.

Last Updated: January 2026

We are committed to protecting your privacy

A quick overview of 16kbd's core data protection principles

SSL encryption

Every session is protected with 128-bit SSL encryption. From login to payment, all communication takes place over encrypted channels — inaccessible to third parties.

Data Retention Policy

Your payment details are never stored on 16kbd's servers. All payment processing is handled exclusively through certified third-party gateways.

Your Data Is Never Sold

16kbd never sells your personal information to third-party marketing firms or data brokers. Your data exists solely to serve you.

Cookie controls

You can disable non-essential cookies at any time. Only strictly necessary functional cookies are enabled by default.

Right to Delete Data

You may close your account and request deletion of your personal data at any time. Data is not retained beyond legal obligations.

Marketing Opt-Out

You can opt out of promotional emails or notifications at any time. We respect your preferences.

Table of Contents

01 Introduction & Scope

Welcome to 16kbd's Privacy Policy. This document explains how your personal information is collected, stored, used, and protected when you use our services through the 16kbd website, mobile app, or any other digital channel.

16kbd believes that user privacy is a fundamental right. We do not collect any additional data without your consent and only use what is strictly necessary to provide our services. This privacy policy applies to all 16kbd services — including casino, betting, slots, bingo, deposits, and promotions.

By using any 16kbd service, you are considered to have read and agreed to the terms of this privacy policy.

This privacy policy is written in English to ensure clarity for all users. In the event of a legal dispute, the English version shall be considered the authoritative text.

02 What information we collect

16kbd collects only the information required to deliver services, verify identity, and meet legal obligations. A full breakdown by category is provided below:

Type of Information Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC verification, age confirmation
Contact Information Mobile number, email address Account communications, security alerts
Financial information Mobile Banking/Nagad/Rocket number, transaction history Deposit & Withdrawal Processing
Device Information IP address, browser, operating system Security & Fraud Prevention
Usage Information Game history, betting details, session duration Service quality improvement, responsible gaming
Cookie data Session cookies, preference cookies Improving the User Experience

16kbd never stores your full payment card number or bank account password.

03 How Your Information Is Used

16kbd uses your information only for the purposes listed below. We have no hidden agenda:

  • Account management: To create accounts, verify logins, and maintain account security.
  • Financial transactions: For processing deposit receipts and withdrawal payments.
  • Customer Support: To handle your questions, complaints, and support requests.
  • Legal compliance: To comply with Anti-Money Laundering (AML) regulations and other applicable requirements.
  • Fraud Prevention: To detect suspicious activity and keep your account secure.
  • Promotions: To send you relevant offers and bonus information, subject to your consent.
  • Service Improvement: To analyze usage patterns and improve the gaming experience.
  • Responsible Gaming: To identify problematic gaming behavior and provide timely support.

16kbd does not use your information for any political, religious, or other unrelated purposes.

04 Who Your Information Is Shared With

16kbd never sells your personal information. However, in certain circumstances, limited data may be shared with trusted parties:

  • Payment Processors: Mobile banking operators such as Mobile Banking, Nagad, and Rocket — solely for completing transactions.
  • KYC service providers: Licensed third parties for identity verification.
  • Law enforcement agencies: Where required by a valid court order or legal obligation.
  • Cybersecurity Partner: For security analysis to prevent fraud and hacking.
  • Game software providers: Only the minimum information necessary to operate the platform.

Before sharing data with any third party, 16kbd ensures they meet the same privacy and security standards we uphold. All agreements include data protection provisions.

06 Data Security Measures

16kbd has implemented industry-standard technical and organizational measures to protect your data. Our security layers include:

  • TLS 1.3 / 128-bit SSL encryption across all communications.
  • Passwords are never stored in plain text — only bcrypt hashes are kept.
  • Payment information is processed through PCI-DSS certified gateways.
  • Regular cybersecurity audits and penetration testing.
  • Two-factor authentication (2FA) is available.
  • Server access is restricted to authorized personnel only.
  • Automated alerts are sent for suspicious logins or activity.

No digital system is 100% secure. That is why you should keep your password strong and never share it with anyone.

07 Data Retention Period

16kbd does not retain your data longer than necessary. Our data retention policy is outlined below:

Type of Information Retention Period Reason
Account information Duration of active account + 5 years Legal obligations
Transaction Records 7 years Financial regulatory laws
Gaming history 3 years Dispute Resolution
Support Conversations 2 years Service Quality Monitoring
Cookie data Up to 1 year Remembering User Preferences
Marketing Data Until opt-out Sending Promotions

08 Your privacy rights

As a 16kbd user, you have the following rights. To exercise any of them, please contact our support team:

Right to Access Information

You can request a copy of the information we hold about you. We will provide it within 30 days.

Right to Rectification

You can request corrections to any inaccurate or outdated information. In most cases, this can be done directly from your profile.

Right to Erasure

You may request account closure and deletion of your data — limited information may be retained where required by law.

Right to Restrict Processing

You can request that we stop using your data for specific purposes — such as opting out of marketing.

Data Portability

You can export your data in a standard format (JSON/CSV).

Right to object

You may object to certain types of data processing, and we will take your request seriously.

09 Protection of minors

16kbd is strictly for users aged 18 and above. We do not knowingly collect or store personal information from minors.

If you suspect a minor has created an account on 16kbd, please contact our support team immediately. We will promptly close the account and delete all associated data.

A note for parents — please use parental control software to prevent your child from accessing 16kbd or any other gambling site.

10 Policy Changes

16kbd may update this privacy policy from time to time. For significant changes, we will notify you through the following methods:

  • A notice on the website homepage.
  • Notifications sent to your registered email.
  • Via app notification (if the app is installed).

Continued use of 16kbd services after any changes takes effect will be considered your acceptance of the updated policy. The date of the latest update is always displayed at the top of the page.

11 Get in Touch

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:

Email

[email protected]

Response Time

Up to 30 business days

We will process all data-related requests only after verifying your identity. This is done for your own security.

Your Privacy Rights at a Glance

You have full control over your data on 16kbd

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